ES24 Information for providers, recipients of services and consumers on their rights and obligations in electronic commerce and in sale of goods or provision of services under remote contracts or contracts executed outside the business premises of the seller

Created on: 03.09.2015     Updated on: Fri Aug 21 10:12:10 CEST 2020

The Ministry of Economy of the Slovak Republic (MoE SR) provides information on international cooperation in electronic commerce and services in the internal market. Providers, recipients of services and consumers are provided with assistance and information on rights and obligations under applicable laws, in particular on:

• Contractual rights and obligations, handling of complaints and claims, compensation of damages claims and dispute resolution,
• The institutions, associations or public administration authorities, from which they may obtain further information or assistance.

• Act No 22/2004 Coll. on electronic commerce, as amended
• Act No 136/2010 Coll. on services in the internal market, and on the amendment of certain laws as amended
• Act No 102/2014 Coll. on the protection of consumers in sale of goods or provision of services under remote contracts or contracts executed outside the business premises of the seller, as amended
• Act No 211/2000 Coll. on free access to information, as amended

Business, Citizen

When using the service, please, follow this procedure:

• View published documents containing information on rights and obligations in electronic commerce.
• Where appropriate, submit a request for disclosure of information on the rights and obligations in electronic commerce.
• Receive required information to your electronic mailbox (www.slovensko.sk).

Electronic service manual
Electronic manual [.pdf, 1,46 MB]